Services
Comprehensive Property
Management and Leasing Services
At Millstone, we offer a tailored suite of services designed to support multifamily property
owners at every stage. Whether you’re navigating a specialized lease-up or a full service management
solution, our experienced team is here to provide expert guidance and exceptional service.
Leasing Services
Better Listings
We’re connected to the marketplace, so we understand what renters expect and why they act. Every listing is crafted with precision, including 3D tours, rendered floorplans, and video content to highlight each unit. Our strong relationships with leading syndication platforms ensure competitive pricing, flexible contracts, and accurate listings that generate leads.
Better Showings
Our fully-staffed team of salaried leasing experts conducts both virtual and in-person tours, focusing on genuine commitment rather than high-pressure tactics. With our specialized training, our team understands how to convert leads into tenants, providing personal, attentive service every step of the way.
Greater Accountability
Count on Millstone to deliver results. We provide accurate pricing and timeline estimates based on local market knowledge, paired with real-time reporting and feedback to ensure seamless operations and proactive adjustments.
More Conversions
Our leasing process is designed for speed and efficiency. From a first-come, first-served reservation model to a streamlined electronic application process, we ensure quick and confident tenant placements.
Property Management
Financials & Operations
We manage your property with transparency and responsibility. Our financial management includes structured rent collection, detailed monthly and year-end statements, and complete utility and maintenance bill management.
Maintenance
We provide professional, timely maintenance services to protect your investment. Our 24/7 emergency maintenance service and in-house repair crew ensure cost-effective and quick responses, reducing downtime and preventing larger issues.
Communication
Clear and respectful communication is at the heart of our tenant relationships. We serve as the sole point of contact for tenants, providing multiple channels of communication, including a full-service tenant portal and 24/7 emergency line.
Compliance
Our team ensures 100% compliance with all local, state, and federal regulations, from renewing property licenses to fire safety inspections. You can rely on us to handle the details so you can focus on growth.
New Construction Lease-Ups
Marketing
Custom property-specific marketing roadmap from day 1 to 100% occupancy. A full suite of in-house marketing services delivers fresh, high-quality materials with minimal turnaround time.
Showings
Dedicated primary showing agents for your building serve as the in-house expert. This go-to team member knows every detail of the property and supports every showing from start to finish. With a 7-day showing calendar, we offer maximum availability to prospects, including same-day tours, ensuring no opportunity to close a prospect is missed.
Max Pricing
Achieving top-of-market rents is our priority during lease-up. Our marketing and showing strategies are designed to maximize pricing while providing real-time insights into progress toward 100% occupancy.
Transparency
We provide a weekly scheduled call with key team members to review progress, reports, and feedback. This 360-degree view of leasing performance ensures ultimate transparency, empowering ownership to make informed and timely decisions.
Renewals
We excel at placing high-quality tenants, resulting in above-market retention rates in years 2 and 3. By following a proven renewal management process, Millstone offers owners the best chance to retain tenants and increase NOI year-over-year.